LSHA Service Charter

Lagos State House of Assembly Service Charter

πŸ“„ Official Document
πŸ”„ Reviewed Biannually
πŸ“… Last Revised: 2024

Introduction

The Lagos State House of Assembly is the legislative Arm of the Government saddled with the responsibilities of citizen representation and law-making. We are determined to provide quality service by adhering strictly to our slogan “Above the Common Standards of Excellence”.

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Mission

To be the leading light and pathfinder for Nigerian and African Legislatures

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Vision

A state House of Assembly poised to make laws for good governance in Lagos State, representing the interest of our people while ensuring judicious use of the state resources for the maximum benefit of Lagosians, in pursuit of excellence.

Core Values

Excellence
Good Governance
Probity
Accountability
Transparency
Accessibility
Responsiveness
Fairness & Justice
Integrity
Timeliness

Customer Stakeholders

  • Citizens of Lagos State
  • 40 Honorable Members
  • Government MDAs
  • 20 Local Governments
  • 37 Local Council Development Areas
  • Staff Members
  • Civil Society Organizations
  • General Public

Directorates & Services

Explore our directorates and their service commitments

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Office of the Clerk of the House

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Commitment: Provide effective and efficient leadership in the overall coordination & execution of legislative and administrative activities

Key Services:

  • Provide daily administrative leadership
  • Bi-annual assessment of staff performance
  • Review Activity Work Plan every last quarter
  • Preside over Management Meetings monthly
  • Deliver bills to Governor within 10 working days
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Legislative Drafting & Legal Services

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Commitment: Provide Legal Services for effective and efficient Service Delivery

Key Services:

  • Draft Private Member Bills within 21 working days
  • Scrutinize Executive Bills within 14 working days
  • Present Bills for Governor’s Assent within 24 hours
  • Officially seal and distribute signed Laws within 24 hours
  • Forward passed laws for gazette within 14 working days
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Administrative & Human Resource

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Commitment: Provide Administrative support and manage wellbeing of all Officers

Key Services:

  • Document newly recruited officers within 3 working days
  • Plan personnel budget within 10 working days
  • Organize induction for new Members within 6 weeks
  • Process promotions within stipulated timelines
  • Handle staff welfare and discipline matters

Additional Directorates: Legislative Matters, Publications, Budget Planning, Public Affairs, Procurement, Finance, Security, Internal Audit, and more.

Service Standards & Commitments

Service
Standard / Timeframe
Bill Delivery to Governor
10 working days
Staff Recruitment Processing
3 working days
Draft Private Member Bills
21 working days
Scrutinize Executive Bills
14 working days
Training Notification
10 days prior
Payment Processing
5 working days
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Our Service Pledge

“We pledge to render Excellence Service Delivery without any prejudice to culture, ethnic groups, social status while providing accurate and helpful information to members of the public.”

Contact & Complaint Mechanism

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Where to Find Us

Room 202, 2nd Floor Administrative Wing
L-Shaped Office Building, Assembly Complex
Alausa, Ikeja, Lagos

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Digital Channels

Website: www.lagoshouseofassembly.gov.ng

Live Proceedings: www.lagoshouseofassembly.gov.ng/live

Email: info@lagoshouseofassembly.gov.ng

Complaint Redress Process

1

Register Complaint

Maintain a register of complaints, commendations and comments

2

Digital Channels

Functional website and email that promptly responds to messages

3

Escalation

Contact Service Delivery Champions if not satisfied with initial response

Service Delivery Champions

SG

Mrs. Saka-Shenayon Gladys Uzezi

Service Delivery Director

πŸ“§ www.lagoshouseofassembly.gov.ng

πŸ“ž 08140732546

OA

Miss Oni Adesola Olubanke

Service Delivery Improvement Officer

πŸ“§ www.lagoshouseofassembly.gov.ng

πŸ“ž 08025488011

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Special Needs Facilities: Availability of ramp for people with special needs